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Here are the answers to some of the questions we have been
asked. If you have others, click the feedback button at left
and let us know. |
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can invoiceit
work with a remote PC
? (not connected to a local network)
|
the best solution appears to be using GoToMyPC,
a fast, easy and secure way to access your PC from any Web browser or
wireless device in real time.
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how to use invoiceit
on a PC and a laptop (not networked)
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Option 1
Moving datafile inv4data.mdb between a PC and a laptop
a) backup the file on PC to a memory stick (aka USB Flash drive) and
take the stick with you
b) copy the file from stick to invoiceit folder on Laptop (replaces
existing copy of that file)
c) work with invoiceit
d) backup the file on Laptop to a memory stick and take the stick with
you
e) copy the file from stick to invoiceit folder on PC (replaces existing
copy of that file)
f) work with invoiceit
Option 2 (registered users only)
Install guide using removable drive or memory stick (aka USB Flash
drive)
1) install the program on your PC, then transfer the download file
(inv42.exe) to the Laptop and install from there also.
2) Enter the registration code (same on each installation).
3) on your PC, copy the datafile "inv4data.mdb" to your
removable drive (say in a folder called "invoiceit") if you
intend to use the sample data file, I suggest you also copy
"inv4test.mdb".
4) go to Setup and click the Network button at lower left. Link your
program to the datafile, now located on your removable drive.
5) repeat step 4 on your Laptop.
Important: the drive letter of the removable drive MUST be the same on
both computers. If not, change the drive letter designation, or have it
done by a computer guy.
Invoiceit will not work unless the drive has first been inserted.
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What support
do you provide and how much does it cost?
Hint: mostly nothing
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All technical support is by e-mail and we aim
to respond within a few hours at the latest. We guarantee that you will
always get a response inside 24 hours. Pre-purchase and after-sale tech
support is
free,
apart from the four incidents described below.
To allow us to continue this free support policy,
please limit your questions to one e-mail per day, where
possible.
paid support:
lost license code - buy 1 support ticket - use same
details as on original order, if possible, so we can verify
your license code
new/crashed computer - buy 1 support ticket, then
send your question by e-mail
import file analyses - buy 1 support ticket, then
e-mail a copy of your import template file with your
questions.
data file analyses - buy 2 support tickets, then
e-mail a .zip copy of your data file (inv4data.mdb)
with your
questions. Ticket price will be refunded if problem is
identified as a bug.
Privacy protection guarantee: we will not retain or
reveal your data - as soon as you confirm that the matter is
resolved, your data is purged from our system. We guarantee that
unconditionally.
 support ticket -
$25 - valid for one incident
as shown above. Where it is determined that
the incident is a software
bug, the ticket price is refunded immediately. |
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How
to import data from another application, like
Quickbooks, into
invoiceit!
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Information about field types, field sizes
and order of transfer can be found at
Start -> Programs -> invoiceit -> Table Data Import.
Access databases contain 'relational' data. Therefore, not
all data from existing programs may be in a suitable state
for import.
Let us do the data transfer from your old program - it's
hassle-free, fully tested and costs very little. E-mail us
for details. |
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Windows XP
users: If installation does not complete |
In some cases, the installation on XP terminates with the
message "Skipping file ...\Fonts\tahomabd.ttf" (or
similar).
Workaround: From your Fonts folder (C:\WINNT\Fonts) move tahoma.ttf
and tahomabd.ttf to a temp folder or re-name them, then run
the installation again. Both font files will be re-instated
during installation - or you can move them back later.
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How does
automatic invoicing (recurring billing) work? |
click here for a detailed
description of this feature. |
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How does
stock (inventory) valuation work in invoiceit!4
|
click here for detailed
explanations (click browser's back button to return here)
click here for a run-down
on inventory settings and procedures. |
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Does invoiceit!4
support US sale taxes? |
click here for a detailed description
of how US sale taxes are applied. |
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Does invoiceit!4
support Canadian taxes (GST/HST/PST)?
|
click here for a detailed description
of how Canadian taxes are applied.
click here if you are in Quebec or on Prince Edward Island.
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Vendors/Suppliers
don't show up in Inventory/Products |
Assign vendor/supplier to a group. You can edit your vendor/supplier
groups from Setup 'Go To List' #9 |
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Problems
when starting the program |
If you get the error message "Can't find database",
click OK to remove the error message, then select "Sample
Data" on the black screen and click OK. You can return
to 'My Data' next time you open the program. |
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I send invoices
by e-mail, but my clients won't open attachments. Is there
a workaround? |
You don't need a workaround with invoice
it! click
here to see how you can incorporate an entire invoice
or quotation in the e-mail message text (close pop-up
window to return here). |
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I can't enter
my logo -
Setup Page 2 is blank |
to enter the logo path manually, click on the network button
(Setup - far left, bottom) and type the logo path in the box
provided or use the browser. Close the pop-up form, click
on Setup again, then select page 2. Your logo should be visible.
Bitmap files (.bmp) usually provide better print resolution. Windows XP users:
the problem may be associated with an incorrect location
of a Windows support file 'comdlg32.ocx'. Locate a copy
of this file in your program's folder /setup and copy it
to C:\Windows\System32 Then, open the run dialog box
using "Start | Run..." and enter
Regsvr32 c:\windows\system32\comdlg32.ocx
to register the file. A confirming message should appear.
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How do I
install on a network? |
Begin with installing on your server. After installation,
open invoice it!and go to Setup
to customize the program. After this, copy or move the install
file (the one you downloaded) to your first network station
and install from that computer. Click on the Network button
(at left on Setup) to set the path to your server. When this
is done, import the program settings from your server installation
on Setup page 6 (bottom left). Continue until all network
stations are installed and all point to the same data file
on your server. |
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I can't set
font or font color on setup pages (Win NT/2K/XP)
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A Windows support file (comdlg32.ocx) may not be registered
properly. Locate a copy of this file in your program's folder
/setup and copy it to C:\Windows\System32 Then, open
the run dialog box using "Start | Run..." and enter
Regsvr32 c:\windows\system32\comdlg32.ocx
to register the file. A confirming message should appear.
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Can I modify
the program or code to suit our needs better ? |
invoice it!
comes with five detailed setup screens and many lookup tables
which let you customize the program with aspects unique to
your business.
You can also export the data to Microsoft Word or Microsoft
Excel for further analysis or publication.
We do not recommend that you modify the data tables by renaming
field names or adding new ones. Such custom modifications
are not supported by invoice it!
The data tables are contained in
inv4data.mdb (your own data file). The source code
cannot be modified. |
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I want to
export my data to another application. How ? |
You can send report data to other Microsoft
Applications, such as Word, Excel or Notepad.
Reports Menu -> Office Links
will send your report data to the application you select in
Office Links. Once there, you can modify the data using Word
or Excel, as you require it. Files like this are saved using
the name of the report from which you sent the data. Write
down the name of the document or worksheet while you work
on it, so that you can find it again later.
To send to the notepad, select
Reports Menu -> Output to Notepad. To send the content
of entire tables to other applications, you will have to open
inv4data.mdb instead, then use the above menu command.
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How
to import data from another application into
invoiceit!
|
Information about field types, field sizes
and order of transfer can be found at
Start -> Programs -> invoiceit -> Table Data Import.
Access databases contain 'relational' data. Therefore, not
all data from existing programs may be in a suitable state
for import.
Data transfer can be complex and requires some experience.
We will be happy to assist and provide an estimate of cost
and what to send us. |
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How
do I uninstall invoiceit!
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Start - Programs -
invoiceit - Uninstall invoiceit!
Important: If you wish to retain
your own data, make a backup copy of file 'inv?data.mdb'. |
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Discount
and Freight can't be entered on invoice and quotation?
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Click on 'Services' and enter two new items, code FRT
(Freight) and DISC
(Discount). These two are needed for the freight and discount
functions to work and may be missing. |
